1. Your Acceptance Through Use

 

This Privacy Policy describes how Better Recovery Group Pty Ltd A.C.N. 650 609 546 (“Better Recovery”) collects, uses and discloses certain personal information obtained through this Site.  Please note that your use of this Site signifies your understanding and acceptance of the terms of this Privacy Policy.  This Privacy Policy is incorporated into and is to be read with our Terms of Use.

This Privacy Policy will be updated to align with amended legislation and regulations as and when they are in force. We reserve the right, at our discretion, to change, modify, add, or remove portions from this Privacy Policy at any time. If we make any material changes to this Privacy Policy, we will notify you here, by email or by means of a notice on our Site’s home page.

Your continued use of our Site means you accept the terms of our Privacy Policy and Terms of Use.

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2. The Types of Information We Collect

 

The types of personal information we may obtain or you may choose to provide include:

1. Contact information (such as name, postal or e-mail address, and phone number)

2. Employment data (such as your field of employment, history of employment and your employer’s details).

3. User data (such as information on how you use our website, interact with our website through other platforms and correspondence between you and us).

4. Research data (such as your interest in our services) which allows us to enhance our services and offerings for you.  

 

3. How We Use Your Information

 

Communications With You – Services In Which You Expressed Interest

 

When you visit or engage on this Site or other affiliated sites such as our social media pages, you may be required to register with us or be requested to provide us with personal information. When you provide us with this information, we may use such information to contact you about the services in which you have expressed an interest or have opted-in. Better Recovery has a legitimate business interest to use the personal information we collect from you if you engage in business dealings with Better Recovery and its related parties. Where we have relied on your consent, if you tell us that you do not want us to use this information as a basis for further contact with you (by accessing our opt-out procedure described below), we will update your preferences accordingly.

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Communications With You – Direct Marketing Purposes:

 

In order to keep our users informed about our latest news and services, we may, subject to the Australian Privacy Principles, the Privacy Act 1988 (Cth) and the Do Not Call Register Act 2006 (Cth) send e-mails and marketing communications to the email address and communicate by telephone to your phone number that you provided to us during a transaction or requesting information from us under a reasonable expectation of receiving such information based on your expressed interest. Please be aware that we do sometimes send marketing communications that promote a third party’s services (for example, those of our business partners) as well as our own. If you elected to opt–in to any of our email lists, newsletters or other promotional offerings and later decide that you no longer wish to receive such marketing materials or contact from us, you may unsubscribe by following the instructions contained in each email we send to you, by advising us when we call you, (or use the opt-out procedure described below). 

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4. Information Provided to Us About You By Third Parties

 

Third-Party Links:

 

When using our Site, you may click through certain links that will enable you to engage in services provided by our partners or vice versa. Some of these partners may share certain information that you provide to them with us. This information will only be used if you have indicated expressly or impliedly that you consent to receiving marketing material of a kind that is of interest to you and therefore have a reasonable expectation of receiving such information. By clicking on and through to a link on our Site, you agree to allow us to receive and use any information (except for sensitive information) that you may provide to our partners, under the same terms and conditions as if you provided your information directly to us.

 

Third Party Usage:

 

You may also separately share your information with other Web sites or entities, such as professional industry associations, other service providers, to receive offers from their affiliates. These Web sites or entities may agree to share your information with us. Whether any third party actually shares your information with us and to what extent they do share your information with us will depend on their agreement with us and their respective privacy policies. Better Recovery is not responsible for and will assume no liability if a partner or other Web site or entity collects, uses or shares, any information about you in violation of its own privacy policy, or applicable law.

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Marketing Data:

 

We may occasionally obtain by other means, data from third parties and add it to our existing user database to better adapt our communications and to provide relevant information in instances which we think you would reasonably expect to receive such information.

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5. Personal Information We Share

 

Vendors: 

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We may share your personal information with companies acting as our authorized agents in providing our services (e.g., support services/technical suppliers and carriers/lawyers/accountants/mental health professionals) to you, all of which agree to use your information only for such specified purposes. Each vendor must agree to implement and maintain reasonable security procedures and practices appropriate to the nature of your information in order to protect your personal information from unauthorized access, destruction, use, modification or disclosure. 

 

Legally Compelled Disclosure: 

 

We will also disclose your personal information when required to do so by law.

 

Information Transferred Overseas

 

Better Recovery voluntarily complies with the EU-US Privacy Shield Framework as set forth by the US Department of Commerce regarding the collection, use and retention of personal information from European Union member countries and the United States of America.  Better Recovery undertakes that it adheres to the Privacy Shield Principles of Notice, Choice, and Accountability for Onward Transfer, Security, Data Integrity and Purpose Limitation, Access and Recourse, Enforcement and Liability.  We will only share your information with third parties in the ways defined in this Privacy Policy.

When we transfer your personal information outside the EEA we do so in accordance with the terms of this Privacy Policy and applicable data protection laws such as the Privacy Act 1988 of Australia where the Head Office of Better Recovery is located and only for the express benefit of our clients.

 

6. Security

 

Better Recovery endeavours to protect the security of your personal information and your choices for its intended use. We store your personal information through affiliate Practice Management Software providers only utilising their secured servers, and use procedures designed to protect the personal information we collect from unauthorized access including restricting software access to employees through a multi-factor identification process each time our staff login to the software, destruction, use, modification or disclosure.  

The Practice Management Software Providers are listed below:

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1. iinsight – Be Software International:

   1. www.iinsight.biz/privacy-policy/

2. Lark Suite:

   1. www.larksuite.com/privacy-policy 

 

Although we will take (and require our third-party providers to take) commercially reasonable security precautions regarding your personal information collected from and stored on the Site, due to the open nature of the Internet, we cannot guarantee that any of your personal information stored on their servers, or transmitted to or from a user, will be free from unauthorized access, and we disclaim any liability for any theft or loss of, unauthorized access or damage to, or interception of any data or communications. By using the Site, you acknowledge that you understand and agree to assume these risks.

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7. Your Rights

 

Marketing Communications:

 

When you submit an enquiry through our Site we may ask you to select whether you would like to receive email and electronic communications from us such as offers, industry news, industry reports and other communications.  You may withdraw your consent or opt-out of receiving such communications at any time by contacting us as described below.  

Your election not to receive newsletters or promotional and marketing correspondence from us will not preclude us from corresponding with you, by email or otherwise, regarding your existing or past relationship with us.

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Objecting to or Unsubscribing from Direct Marketing (Opt-out procedure):

 

You may unsubscribe from or object to receiving direct marketing from us; or request correction or object to our processing your personal information collected by this Site or any other means by sending a written request to info@betterrecoverygroup.com.au 

 

Requesting Access to Your Personal Information and Other Rights:

 

You may also request to review, access, correct, delete, port or object to our processing your personal information processed by us by submitting your request to info@betterrecoverygroup.com.au     

 

Cookie Policy – Automatic Data Collection

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By browsing on our Site, you are agreeing to our use of cookies.

 

What is a Cookie:  A cookie is a small text file that a website stores on your personal computer, telephone or any other device, with information about your navigation on that website. Cookies facilitate browsing and to make it more user-friendly.  A cookie contains the name of the server it came from, the expiry of the cookie, and a value – usually a randomly generated unique number.  Cookies do not give access to nor damage your computer.

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B. Cookie Use By Us

 

How we use Cookies:

When you visit our Site, we use cookies to identify you as a valid user and to help us serve you better based on your preferences. We may also use cookies to help us facilitate any services that we provide as well as research we conduct.

 

Cookies Are Not Used to Store Sensitive Data:

 

The cookies we use do not store sensitive personal information, such as your address, payment details or medical records.

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• Performance Tracking

We sometimes use cookies, as well as tracking technology, such as web beacons, within the promotional emails that we send to our subscribers or advertisements for our Site. These performance tracking devices help us to track whether an e-mail recipient has completed an event, such as signing up for an offer for example. Such information is non-personally identifying and collected on an aggregate level. We sometimes utilize third party service providers to help us track the activity within our Site. These third parties may use temporary cookies and/or web beaconing technology to facilitate such tracking but the data would not be tracked in a personally identifiable way. Third parties whose products or services are accessible on our Site may also use cookies, and we advise you to check their privacy policies for information about their cookies and other privacy practices.

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• Avoiding and Disabling Cookies

Avoiding Use of Cookies on this Site: If you prefer to prevent us from using Cookies on your devices, before navigating on this Site, you must first disable the use of Cookies in your browser and then delete the Cookies saved in your browser associated with this Site.

Disabling and Preventing Further Use of Cookies: You may restrict, block or delete the Cookies from this Site at any time by changing the configuration of your browser. You can find out how to do this, and find more information on cookies, at: www.allaboutcookies.org.  In addition, while each browser has different settings and configurations, cookies settings can typically be adjusted in the "Preferences" or "Tools" menu. Your browser’s "Help" menu may provide additional information.

 

C. Contact Us

 

You are always free to contact us if you have questions or concerns regarding this Privacy Policy, have a question or problem related to your use of the Site, or wish to exclude your personal information from our direct marketing purposes. Our standard operating practice is to retain any communications from our Site visitors to help us to serve each of our clients better. 

You may contact us by emailing info@betterrecoverygroup.com.au